Politique de remboursement
YOU ARE ENTITLED TO RETURN YOUR ORDER WITHIN 14 DAYS AFTER RECEIVING THE DELIVERY (RETURN MUST BE SHIPPED BY DAY 14). THE PACKAGE MAY BE OPENED UPON RECEIPT BUT ALL ITEMS RETURNED MUST BE UNUSED (IN THE SAME CONDITION RECEIVED). ALL ORIGINAL PACKAGING MUST ALSO BE RETURNED UNUSED.
YOU MUST FIRST CONTACT US THROUGH THE RETURN FORM FOUND AT THE BOTTOM THIS PAGE. PACKAGES SENT WITHOUT CONTACTING US BEFOREHAND WILL NOT BE ACCEPTED. ALL SALE ITEMS ARE FINAL AND CANNOT BE REFUNDED OR EXCHANGED. FOR ANY RETURNED ITEMS, YOU WILL NOT BE REFUNDED THE ORIGINAL COST OF SHIPPING AND YOU ARE RESPONSIBLE FOR THE COST OF RETURNING THE ITEM TO US. MAKE SURE TO USE A REPUTABLE SHIPPING COMPANY WITH TRACKING INFORMATION OR PROOF OF POSTAGE, AS WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
EXCHANGES ARE ONLY PROCESSED UPON RECEIPT OF RETURN MERCHANDISE AND ARE BASED ON STOCK AVAILABILITY. EXCHANGES ARE SHIPPED BACK TO YOU FREE OF CHARGE IN EUROPE AND AT THE COST OF 30 EUROS IN THE REST OF THE WORLD
In accordance with Article L221-24 of the French Commercial Code, ER SOULIER & EUGENE RICONNEAUS undertakes to issue refunds for Orders and Pre-Orders within fourteen (14) days. This period begins on whichever of the following dates comes first: (i) the date on which the returned Product is received ER SOULIER & EUGENE RICONNEAUS, or (ii) the date on which proof the Product has been sent by the Customer is received by Six et Sept.
Refunds will be made to the credit or debit card used by the Customer to pay for their Order or Pre-Order. If you have changed banks, remember to give your new account details to your old bank.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@eugenericonneaus.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@eugenericonneaus.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@eugenericonneaus.com.
